Returns and complaints

Returns and Complaints

Right of Withdrawal

You have the right to withdraw from a distance contract concluded with us if:

A) you are a consumer

or

B) you are a natural person and the contract you concluded with us after 31 December 2020 is directly related to your business activity but is not of a professional nature for you.

You may withdraw from the contract by submitting a clear statement of withdrawal (for example, by sending an email to grillbastards@gmail.com (mailto:grillbastards@gmail.com)).

The returned goods must be sent back to us without undue delay, and in any event no later than 14 days from the day on which you informed us of your decision to withdraw from the contract, to the following address: ul. Wiejska 54C, 05-509 Józefosław, Poland

You have 14 days to withdraw from the contract.

The 14-day withdrawal period begins:in the case of a contract under which we supply goods and are obliged to transfer ownership of them – from the day on which you (or a third party other than the carrier and indicated by you) take physical possession of the goods.

Where the contract concerns multiple goods delivered separately, in batches or in parts – from the day on which you (or a third party other than the carrier and indicated by you) take physical possession of the last good, batch or part; in the case of digital content – from the day on which the contract was concluded.

To meet the withdrawal deadline, it is sufficient for you to send your statement of withdrawal before the 14-day period has expired.We will reimburse all payments received from you, including the costs of delivery (on the terms set out in the Terms and Conditions), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from the contract.

We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.

Please note:

The right of withdrawal does not apply, among other cases, to contracts:for the supply of non-prefabricated goods made to your specifications or clearly personalised; for the supply of goods which are liable to deteriorate rapidly or have a short shelf life; for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery; for the supply of sealed audio or video recordings or sealed computer software, if they were unsealed after delivery; for the supply of digital content which is not supplied on a tangible medium, if the performance has begun with your prior express consent and you have acknowledged that you thereby lose your right of withdrawal. Full details regarding the right of withdrawal can be found in our Terms and Conditions.

Complaints

If you are a consumer and the goods you purchased from us turn out to be defective, you have the right to make a complaint under the statutory warranty.

Please submit your complaint preferably by email to grillbastards@gmail.com (mailto:grillbastards@gmail.com) or by post to: ul. Wiejska 54C, 05-509 Józefosław, PolandThe defective goods should be sent to the same address: ul. Wiejska 54C, 05-509 Józefosław, PolandIn connection with a defect you may request:replacement of the goods with goods free from defects, repair of the goods, or submit a statement regarding:a price reduction, withdrawal from the contract – in the case of a significant defect. We are liable for defects discovered within two years from the date the goods were delivered to you.

As a rule, you may lodge a complaint within two years of discovering the defect, but the time limit for lodging a complaint cannot end before the expiry of the seller’s liability period.We will respond to your complaint within 14 days of receiving it.

Further information about complaints can be found in our Terms and Conditions.